Question 1

How much do your services cost?

Accepted Answer

Monthly plans start at $399 for 20 hours of any service mix. One-off work starts at $99 (single video edits), with most design projects from $149. Every engagement begins with a free consultation where we quote a fixed price before any work starts — you will never see a surprise line item.

Question 2

Why are you more affordable than US or UK agencies?

Accepted Answer

Our senior team is based in Pakistan, where operating costs are lower — not our standards. You get the same tools, the same English-fluent communication, and the same deliverables — typically 30–60% below US/UK agency rates, because we don't carry downtown-office overhead.

Question 3

Do you offer custom packages?

Accepted Answer

Yes. Most clients mix services — for example, a website build plus ongoing SEO and a part-time VA. Tell us what you need in the quote form and we'll assemble a single monthly price that covers everything.

Question 4

Is there a minimum commitment?

Accepted Answer

No long-term contracts. Monthly plans renew month to month and you can pause or cancel with 14 days' notice. Projects are quoted as fixed-scope, fixed-price work.

Question 5

Do unused hours roll over?

Accepted Answer

On Starter and Growth plans, up to 20% of unused hours roll into the next month. We'll also flag it early if you're consistently under- or over-using your plan so you're always on the right size.

Question 6

What happens after I request a quote?

Accepted Answer

Within 24 hours you'll get a reply from a strategist (not a bot) to book a free 30-minute call. After the call we send a written proposal with scope, timeline, and a fixed price. Work starts as soon as you approve it.

Question 7

What does onboarding look like?

Accepted Answer

Week one is discovery: we audit your existing accounts and assets, agree on KPIs, set up a shared workspace, and introduce your dedicated team. You'll see the first deliverables inside the first week for most services.

Question 8

Who will actually work on my account?

Accepted Answer

A named, dedicated specialist (or team) assigned to you — not a rotating pool. You'll know who they are, meet them on the kickoff call, and message them directly.

Question 9

Do you work with agencies who resell your services?

Accepted Answer

Yes — white-label design, development, SEO, and VA services are a large part of our business. Your clients never see our name, and we work inside your project management tools.

Question 10

What are your working hours?

Accepted Answer

Our team covers US, UK, and Australian business hours by arrangement. Most clients get 4+ hours of real-time overlap with their own timezone daily, and urgent requests are covered by our on-call rotation.

Question 11

What if I'm not happy with my assigned specialist?

Accepted Answer

Tell us and we'll replace them within 48 hours, free. It's rare — we match skills before kickoff — but the guarantee stands for the life of the engagement.

Question 12

Do you provide support after a project ends?

Accepted Answer

Yes. Every project includes 30 days of free post-launch support, and most clients continue on a light maintenance retainer after that.

Question 13

How fast can you start?

Accepted Answer

Monthly plans typically start within 2–3 business days of signup. Projects start as soon as the proposal is approved and the kickoff call is booked — usually within a week.

Question 14

How long does a website take?

Accepted Answer

A landing page ships in about a week. A full business website typically takes 3–5 weeks including design, build, content, and testing. E-commerce and web apps are quoted individually — use the website timeline calculator for an instant estimate.

Question 15

How long before SEO shows results?

Accepted Answer

Expect early movement (indexing, rankings for long-tail terms) in 4–8 weeks and meaningful traffic growth in 3–6 months. Anyone promising page one in two weeks is selling you something that will get your site penalized.

Question 16

What payment methods do you accept?

Accepted Answer

Bank transfer (ACH/SWIFT), Wise, Payoneer, and major cards. US, UK, EU, and AU clients can pay in their own currency; invoices are issued in USD by default.

Question 17

How does billing work?

Accepted Answer

Monthly plans bill at the start of each cycle. Projects are 50% to start and 50% on delivery; larger builds can be split into milestones. Every invoice itemizes exactly what was delivered.

Question 18

Do you offer refunds?

Accepted Answer

If we miss an agreed deliverable and can't fix it within 14 days, you get that portion of your money back. Monthly plans come with a 14-day money-back guarantee on your first cycle.

Question 19

How will we communicate?

Accepted Answer

Your choice: Slack, WhatsApp, email, or your own PM tool (Asana, ClickUp, Trello, Notion). Every client gets a weekly written progress report plus a live dashboard for ongoing campaigns.

Question 20

Is there a language barrier?

Accepted Answer

No. Every client-facing team member is fluent in written and spoken English, and you'll speak with them on the kickoff call before committing to anything.

Question 21

How often will I get updates?

Accepted Answer

Weekly written reports at minimum, plus real-time visibility in the shared workspace. Retainer clients also get a monthly strategy call to review numbers and plan the next sprint.

Question 22

What does your SEO service actually include?

Accepted Answer

Technical audit and fixes, keyword research, on-page optimization, content production, link building, local SEO where relevant, and a monthly report tied to traffic and leads — not vanity rankings.

Question 23

Do you follow Google's guidelines?

Accepted Answer

Strictly. White-hat only: no bought links, no AI-spam pages, no cloaking. Our SEO survives algorithm updates because it's built on content and site quality, not loopholes.

Question 24

Can you run my Google and Meta ads too?

Accepted Answer

Yes — PPC management across Google, Meta, LinkedIn, and TikTok is part of our marketing service, including creative, landing pages, and conversion tracking setup.

Question 25

Which marketing channels do you manage?

Accepted Answer

Google Ads, Meta (Facebook/Instagram), LinkedIn, TikTok, YouTube, email, and organic social. We recommend the two or three channels most likely to pay back for your specific business rather than spreading budget everywhere.

Question 26

How do you measure marketing success?

Accepted Answer

Leads, cost per lead, and revenue attributed — agreed as KPIs before we start. You get a live dashboard, so you never wait for a monthly PDF to know how campaigns are doing.

Question 27

What's the minimum ad budget you'll work with?

Accepted Answer

We recommend at least $500/month in ad spend for paid campaigns to generate meaningful data, but we're happy to start smaller with organic and email strategies and scale into paid.

Question 28

What's included in a brand identity package?

Accepted Answer

Logo suite (primary, secondary, mark), color and typography system, brand guidelines document, and templates for the assets you use most — social posts, decks, invoices, or packaging.

Question 29

Can you refresh my existing brand instead of starting over?

Accepted Answer

Yes. A brand refresh keeps the equity you've built — recognition, colors, name — and modernizes execution. It's usually faster and cheaper than a full rebrand.

Question 30

What platforms do you build on?

Accepted Answer

Next.js/React for performance-critical marketing sites and web apps, WordPress or Shopify where you need a familiar CMS or store. We recommend based on your team's comfort, not our preference.

Question 31

Will my website be fast and mobile-friendly?

Accepted Answer

Yes — we build mobile-first and target 90+ performance scores. Speed, accessibility, and SEO checks are part of our launch checklist, not an upsell.

Question 32

Do I own the website when it's done?

Accepted Answer

Completely. Code, design files, domain, hosting accounts — everything is in your name from day one, and we hand over full credentials at launch.

Question 33

Can you fix or redesign my existing website?

Accepted Answer

Yes. We start with a free audit that tells you honestly whether your site needs targeted fixes or a rebuild — and what each path costs.

Question 34

Do you offer website maintenance plans?

Accepted Answer

Yes — updates, backups, security monitoring, uptime alerts, content edits, and priority support from $99/month. Sites we built get discounted maintenance.

Question 35

What happens if my site goes down?

Accepted Answer

Maintenance clients get 24/7 uptime monitoring; we're usually working on an outage before you notice it. Emergency fixes for non-maintenance clients are available at an hourly rate.

Question 36

How many revisions do I get?

Accepted Answer

Design work includes three revision rounds — enough for nearly every project we take on. Beyond that, revisions bill hourly at a rate agreed upfront, so scope never silently balloons.

Question 37

What if I don't like the first concepts?

Accepted Answer

We restart from a new creative direction at no charge. The revision counter only starts once you've approved a direction.

Question 38

Do I need to sign a long-term contract?

Accepted Answer

No. Monthly plans are month-to-month, projects are fixed-scope agreements. We keep clients with results, not lock-ins — our longest-running clients have stayed for years by choice.

Question 39

Will you sign an NDA?

Accepted Answer

Happily. We can sign yours or provide our standard mutual NDA before you share anything sensitive.

Question 40

Who owns the work you produce?

Accepted Answer

You do. All deliverables — designs, code, content, ad accounts, data — are your intellectual property once invoices are settled. We never hold accounts hostage.

Question 41

Are you GDPR compliant when handling our data?

Accepted Answer

Yes. We sign data processing agreements on request, restrict data access to your assigned team, and follow GDPR-aligned practices for EU and UK clients.

Straight answers to the questions buyers actually ask.

Question not answered?