SaaS
Billy.com
Ongoing operations, prospecting, and content support for a US home-services platform — delivered so reliably the CEO left a five-star review.
The problem
Where Billy.com was stuck
Billy.com's small US team was drowning in operational work: prospect research, data upkeep, and content tasks were eating the hours that should have gone into product and partnerships. Hiring locally for these roles didn't make financial sense.
The solution
What we put in place
JI Digital Works became their remote operations arm — a dedicated specialist handling prospect list building, CRM hygiene, and recurring content production with a same-day turnaround workflow and weekly written reports.
The process
How the work ran
- 01
Discovery call to map recurring tasks and define handover checklists
- 02
Week one: shadowed existing workflows, documented SOPs for every task
- 03
Set up shared trackers so every task had visible status and turnaround time
- 04
Scaled from admin support into prospecting and content as trust grew
The results
What changed, in numbers
0+/wk
Hours saved
of founder and team time returned to product work
< 0h
Task turnaround
standard delivery window across all recurring tasks
0+ mo
Engagement length
ongoing relationship built on delivered work
Drawn from real engagements; some figures are conservative engagement-level estimates.
“Junaid did everything asked of him in a very professional manner. He has a wide range of experience and skills that you can count on. Highly recommended.”
Elijah Canfield
CEO, Billy.com
Services used
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